wiiv Rewards

Terms and Conditions for wiiv Rewards Program

PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN THE wiiv REWARDS PROGRAM CAREFULLY. BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE, INCLUDING OUR PRIVACY POLICY AND THE WEBSITE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO ALL OR ANY OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.

The “wiiv rewards program” (thereafter referred to as “wiiv” or “Program”) is offered by IBL Ltd (“IBL”, “we”, “our” or “us”) for the purposes of recognizing and rewarding our loyal customers.

IBL is a public company limited by shares incorporated and existing under the laws of Mauritius and bearing business registration number C07001778 and having its registered office address at 4th Floor, IBL House, Caudan Waterfront, Port Louis.

These Terms and Conditions set out the contractual relationship between IBL and each registered wiiv members (“Members”, “you”, “your” or “yours”) in respect of the Program.

Additional terms and conditions may apply in relation to specific offers, products and services, and will be set out on the Website or will be communicated to you via email.

About wiiv rewards program

The wiiv rewards program awards Points to Members who make qualifying purchases at the EARN Partners and provides Discounts at the Discount Partners.

By opening a Membership account, or by using either your membership card, the App or the Membership account number you were assigned to receive and redeem benefits of the Program, including, without limitation, you agree that:

  • you have read and accepted these Terms and Conditions, and you have read and accepted the Website terms of use which are incorporated by reference herein; and

  • you consent to the collection, use, and disclosure of your personal data by IBL, the Program and Partners, and their authorized third-party agents and licensees in accordance with the Data Privacy Policy.

Members may use their Points at participating locations of the ENJOY Partners. Visit https://www.wiivrewards.com/wiiv-benefits for a complete list of Partners, as well as complete information on where you can earn and use Points. The list of the participating Partners may be subject to change at any time, without prior notice.

Membership in the Program is free. You must complete the registration process in order to benefit from the advantages of the Program. Obtaining a physical Card is voluntary and free of charge for the first two Cards provided for the same Member. If the Member requires a third Card for the same account, due to, for example but not limited to, the previous card being lost or stolen, the Program reserves the right to charge the Member the cost of issuing the new Card.

In most cases, you may use any form of payment (e.g., cash, credit card, debit card) accepted by a given Partner to make qualifying purchases that earn Points or provide relevant Discounts at the time of purchase.

1. Definitions

In these Terms and Conditions unless the context requires otherwise:

“Affiliate” means, with respect to any person, any person directly or indirectly controlling, controlled by or under the common control of such person and for the purposes of this definition.

“Control” shall mean possession, direct or indirect, of the power to direct or cause the direction of the management and policies of a person, whether through the ownership of voting securities, through the ability to appoint a majority of the board of directors or similar management body, by contract or otherwise howsoever.

"Applicable Laws" means any law, regulation, regulatory requirement, judgment, order, direction or any other act of any government entity of Mauritius.

“App” refers to the mobile application available for Apple and Android operating systems, downloadable from of App Store for Apple or Google Play Store and Huawei App Gallery for Android.

“Digital card” is the visualization of the membership card through the App, which may be used at some Partners (i) for authentication purposes, and/or (ii) to use some of the benefits.

"Card" means a physical membership card issued in respect of the Program.

“Discount Partners” means IBL Companies participating in the Program and providing the Members with relevant Discounts.

“Discounts” means those offered by the Discount Partners and referred to in paragraph 5.1.

“EARN Partners” means IBL Companies participating in the Program, from which Members are eligible to earn Points.

“ENJOY Partners” means IBL Companies participating in the Program, at which Members are eligible to redeem Points.

"Fraud" means any conduct which is fraudulent, dishonest and deceitful. Such conduct includes, but is not limited to any of the following:

a. knowingly supplying incorrect information to accrue Points;

b. using or attempting to use stolen or counterfeit Cards;

c. using or attempting to use stolen or counterfeit vouchers;

d. attempting to accrue Points or Rewards from Partners dishonestly;

e. selling, bartering and/or purchasing Points or Rewards including attempting to sell or transfer Points or Rewards by means of internet-based sales or auctions otherwise than as may be permitted under these Terms and Conditions;

f. attempting to use Points or obtain Rewards dishonestly;

g. knowingly benefiting from the Fraud or Misconduct of another Member or individual; or

h. using the Card to purchase on behalf of a corporate, wholesaler, distributor or any other entity other than for domestic, household purchases.

“IBL Company” means IBL or any of its Affiliates or any other company in which IBL, directly or indirectly, holds interests.

"Member" means the person who is a member of the Program and whose name is registered against a Membership Number.

"Membership" means membership of the Program.

"Membership Number" means the Membership number allocated to a Member in accordance with these Terms and Conditions.

"Member Registration Data" means data personal to a Member collected when registering for the Program.

"Misconduct" includes:

  • failure to comply with these Terms and Conditions;

  • misconduct whilst using any Partners facilities;

  • providing Registration Information which is untrue, inaccurate, not current or incomplete; or

  • misconduct in dealing with our staff or the staff of any Partner.

"Partners" means IBL Companies participating in the Program, from which Members are eligible to earn Points, use Points, or receive discounts or promotions as the case may be.

“Payment” means payment either by redeeming Points, or using cash, debit card, credit card or any other method as may be accepted by the Partner in accordance with the terms of the relevant offer.

“Program” means the wiiv rewards program operated by us pursuant to which Members earn Points and/or Discounts from Partners.

“Registration Partners” refers to Partners where Members can register for the Program in store. Registration Partners include all Winners stores, MedActiv La Chausee (Port Louis) and MedActiv Phoenix Mall.

“Reward” means any special benefit offered by the Partner to Members exclusively, including but not limited to Discounts and Points.

“Transactional Data” means any information collected by a Partner in respect of transactions between the Member and that Partner.

“Virtual or Digital Card” means a digital representation of the Card available on the App.

"Website" means the online pages applicable to the Program available at www.wiivrewards.com or such other domain name as made available from time to time.

“wiiv”, “we”, “us” “our” means IBL Ltd, a public company limited by shares incorporated and existing under the laws of Mauritius and bearing company number C1778 with business registration number C07001778 and having its registered office address at IBL House, Caudan, Port Louis.

"wiiv Points” or “Point(s)" means the points earned by a Member under the Program and credited to a Member's account for spending at Enjoy Partners.

2. Membership of the Program

2.1 Membership Eligibility

2.1.1 Only individuals who:

a. are 18 years of age or older,

b. habitually reside in Mauritius, and

c. hold a valid National Identity Card ("NIC") or Residence Permit ("RP") in Mauritius,

may apply for Membership.

2.1.2 Membership is offered at our discretion and we may refuse Membership to any applicant without assigning any reason.

2.2 Membership Application

2.2.1 Quick Enrollment

An individual may directly apply for a Membership to the wiiv Program at any Winners outlet. The application at the tilt will be the first step of the registration known as Quick Enrollment, during which it is mandatory for the applicant to provide his/her National Identity Card (NIC) and mobile number.

This information will be stored in wiiv’s system. Upon completion of Quick Enrollment, the applicant will be able to start earning points. The applicant will receive an SMS to confirm his/her Quick Enrollment, including his/her digital wiiv membership number and a One-Time Password (OTP). The applicant will have 72 hours to complete the full enrollment process (see clauses 2.2.2 to 2.2.7 below) and will need this OTP to finalise his/her registration. Failure to do so will result in the automatic deletion of the applicant's wiiv account, personal data, and accumulated points.

2.2.2 Full Enrollment

An individual may apply for Membership by joining the program online through the wiiv App or in-store at one of the Registration Partners. All applications are made via a digital form, with no hardcopy application form required. Applications may be made at any time through the App. Applications at Registration Partners will only be available during their respective operating hours.

2.2.3 Membership applications must state the applicant's title, first name, and family name as stated on the NIC or RP, the NIC or RP number, the date of birth, the city of residence, the email address and the Mauritian mobile number for correspondence (collectively referred to as “Registration Information”). Each NIC/RP, email address, and mobile number must be unique in our system, hence only one Account can be registered per NIC / RP number, email address, and/or mobile number. To verify the accuracy of the information, the applicant will receive an OTP on his/her phone, necessary for the process, and an email with a link to confirm his/her email address.

Additionally, the Member must register to wiiv with the same email address used for registration at other program partners, like the Winners online shopping portal, to fully benefit from those partnerships. Failure to do so might result in the Member not being able to link his/her wiiv Card to their Winners online shopping profile.

2.2.4 Multiple Membership is not permitted, and each Member must maintain only one Account. In case of duplication of Membership, only one Membership (the first Membership approved by us) will be maintained and all subsequent Memberships will be cancelled. Any Points accumulated in respect of the cancelled Memberships will then be forfeited.

2.2.5 All Registration Information provided during enrolment and throughout your interactions with wiiv must be true and accurate. You must promptly update your Registration Information, as and when necessary to keep it true, accurate, current and complete. You are responsible for all activities related to your wiiv Account and for maintaining the confidentiality of your username and password.

2.2.6 Additionally, you must acknowledge receipt of these Terms and Conditions, and consent to our Data Privacy Notice to complete the enrolment process. Opting-in to our marketing communications is not mandatory, however highly recommended, as this is the channel that we will use to keep our Members updated on our Partners, offers and special events, and rewards which might be of interest to them.

2.2.7 Certain features of wiiv are only available online. We encourage you to enroll via the App and regularly check your Account in order to access all features of the Program.

2.3 Membership Card

2.3.1 Applicants registered as Members will be given a Membership Number.

This applies to any registration, not only in stores. Upon request and after registration through our App, or Registration Partners, Members can receive a physical Card immediately from any of our Registration Stores. The new Membership Number will then overwrite the previously assigned Membership Number.

Members do not need a physical Card if they have their NIC in their possession. To earn or redeem Points at our Partners, Members need to present one of the following at the time of purchase:

  • NIC alone, if accurate in wiiv’s system, is sufficient to authenticate yourself and benefit as Member at our following Partners: Winners, MedActiv, Eagle Insurance.

  • Your wiiv Card is accepted at all our Partners, however, please note that you might be asked to produce your NIC or RP along with your wiiv card. This is only to make sure no one else is using your wiiv Card on your behalf. If you are a RP holder, you will need to carry your wiiv Card or App to authenticate yourself at some partners such as Winners, MedActiv or Eagle Insurance. This is because RP’s do not have a barcode, as NIC’s do, which allows us to quickly authenticate you.

  • The Digital card on your wiiv App is accepted at most of our Partners. Please note that at some Winners stores they might not have the possibility to scan your Digital card, in which case you would need to be able to show your NIC to authenticate yourself and benefit of all purchases. In case you cannot authenticate yourself at the time of purchase due to the impossibility of our Partner to scan your Digital card, please note you will not benefit from that purchase.

2.3.2 The wiiv Card will remain the property of IBL. IBL reserves the right to decline to issue, re-issue or withdraw the wiiv Card at any time.

2.3.3 The wiiv Card is not transferable.

2.3.4 For all lost, stolen or defaced cards, please visit your nearest Registration Partner to collect a new one as soon as possible or visit our App (go to ‘More’ and click on ‘Freeze My Card’ to temporarily freeze your lost, stolen or defaced card, until you request a new Card). Please note that for every physical card lost for the second time and onwards, an amount of Rs 250 will be charged for linking a new physical card to your wiiv account. A new physical card is offered to members only in a case lost card for the first time.

2.3.5 It is your responsibility to safeguard your wiiv profile username and password details and ensure that it is not divulged to anyone. In the event of someone else using your username and password to make changes to your profile or transact on your behalf, we will not be held responsible for the changes and the outcome thereof.

2.4 Membership Account

2.4.1 Applicants will be admitted to Membership on the date they register via the wiiv App, or at a Registered Partner. By registering, Members agree to be bound by the Terms and Conditions (as may be amended from time to time) and the information which may be posted on the Website and in the App.

2.4.2 Each Member must give us immediate notice of any changes to their Registration Information such as name or preferred email or mobile contact details and if requested by us, written proof of any such changes. Members can at any time update their personal information (name, email address, phone number, residential location only) and through the wiiv App or by contacting the wiiv customer support. The NIC and date of birth will purposefully not be editable after registration. This is to secure this key information that we might use to authenticate Members when calling our call center, for example, and also to make sure we do not register members below 18 years old. If you made a mistake at registration and wish to change your NIC or date of birth, please send a copy of your NIC/RP to the contact inbox of the Programme that you will find under Contact us in our web, and one of our customer service agents will be in touch to confirm the requested change.

2.4.3 Correspondence will be sent to the Member's email address or mobile number (as applicable) provided on the Member's profile.

2.4.4 We will not be responsible for late, lost or misdirected mail.

2.4.5 Correspondence from Members should be sent to contactus@wiivrewards.com

2.4.6 It is your responsibility to keep any information that might allow access to your Membership secure. We will not be held responsible if a person is able to redeem Points on your account as a result of you not taking appropriate care of your Membership details. If you lose or accidentally reveal your Membership Number or password details or lose your Membership Card, you should contact us immediately.

2.4.7 We reserve the right to audit a Member's account and records without notice to the Member to check for compliance with these Terms and Conditions and any other applicable rules, regulations or terms and co

2.5 Termination of Membership

2.5.1 Membership will terminate automatically:

  • when a Member has not earned or redeemed Points at any of our EARN, or ENJOY Program Partners in 12 consecutive months; consequently, all accumulated Points will expire and their wiiv Account Deleted; or

  • upon the death of the Member, Points accumulated but unused at the time of death shall be cancelled together with Membership to the Program; or

  • if we reasonably believe that you have committed an act of Fraud or Misconduct against us or any Partner.

2.5.2 Members may terminate their Membership at any time by contacting our customer service and stating that they no longer wish to be a Member. Any such termination will result in the cancellation/fotrfeiture of any Points accumulated.

2.5.3 In case of Fraud and/or Misconduct, we may forfeit all accrued and accruing Points of the Member and any Rewards at the time of cancellation of the Membership.

2.5.4 In the event of the termination of Membership any physical Card (if applicable) must be returned to us or destroyed.

2.6 Termination of the Program

2.6.1 We may terminate the Program at any time in our sole discretion with no liability to you. If we do so, we will publish a notice on the Website and/or email you to let you know.

2.6.2 If IBL ends the Program, Rewards and/or Points accumulated but not used will expire on the date the Program ends. Accumulated but unredeemed Rewards and/or Points shall be void after such date.

2.7 Changes to the Program

2.7.1 IBL reserves the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions at any time and without prior notice to Members, including but not limited to:

  • end or cancel the Rewards;

  • change any Reward or benefit we offer;

  • change the requirements for earning Points or a particular Reward;

  • change the time you have in which to earn or redeem a particular Reward; and/or

  • change any other feature of the Program, including the Participating Partners.

2.7.2 The latest version of Terms & Conditions will be available on the Website.

2.7.3 Members shall be deemed to have agreed to any modifications, withdrawal, amendment or additions to the Program if, after we have notified you of the changes, you continue to participate in the Program.

2.7.4 Members who do not wish to accept changes to the Program may terminate their Membership in the manner described in Section 2.6.3.

3. Points

3.1 Earning Points

3.1.1 As a benefit of being a Member, you can earn and receive Points by making qualifying purchases at the EARN Partner.

3.1.2 You will not receive Points in respect of the following non-qualifying purchases:

  • Winners: tobacco, gas, prepaid mobile cards, dépôt (consignee), packaging and delivery charges;

  • Eagle Insurance: medical, travel and commercial insurance policies.

3.1.3 Members can start earning Points immediately once registered either in-store or online.

3.1.4 The Points will be recorded in the Member's personal account and you can track your Points and Rewards by logging into their account on the wiiv app and by viewing the “Transaction” tab.

3.1.5 Members can only earn Points by presenting their wiiv Card (physical or Digital card via the App) or their NIC/RP when making qualifying purchases at EARN Partner locations. Failure to present your wiiv Card or App at the time of purchase (or failure to enter the right membership identifier in Ala-lila online portal), will result in a Member not earning the eligible Points for the transaction. Furthermore, it is not possible to earn wiiv Points retrospectively for transactions in the past where the wiiv Card or App has not been presented or the correct Membership identifier has not been provided.

3.1.6 The EARN Partners are:

  • Winners

  • MedActiv

  • Eagle Insurance

  • Ala-lila

3.1.7 Points are accumulated in your account at varying levels at each EARN Partner. You will earn the following number of Points when you buy at the following EARN Partners:

  • Winners: 1 Point for every Rs 200 qualifying spend in store at any Winners stores

  • MedActiv: 1 Point for every Rs 200 qualifying spend in store at any MedActiv stores

  • Eagle Insurance: 2 Points for every Rs 100 qualifying spend on insurance products bought directly from Eagle Insurance

  • Ala-lila: 4 Points for every Rs 100 qualifying spend on rides booked through the Ala-lila App or website

3.1.8 Members will earn Points on the total amount spent including VAT and after any applicable discount (net price). Only whole Points will be allocated after the corresponding calculation of Points (example: a member who spends Rs 300 at Winners will be allocated 1 Point, not 1,5 Points). This excludes money spent on excluded purchases referred to in paragraph 3.1.2.

3.1.9 Points cannot be redeemed until they have been recorded in the Member's personal account. We shall endeavor to reflect any accrued Points in your account within 4 business days of your purchase.

3.1.10 Opportunities to earn extra wiiv Points may be given at our sole discretion.

3.1.11 We reserve the right to change, without prior notice, the number of Points awarded for purchases at any time during the Program.

3.2 Points Balance & Pending Points

3.2.1 We will update your Points balance based on the instructions received from the Partners. If the information or instructions given by the Partners are not accurate, you may have to contact them directly. We recommend that you monitor your Points transactions in your account to ensure that your account is accurate. wiiv is not responsible for any failure or delay of a Partner to provide it with the necessary information to credit Points to your account.

3.2.2 IBL reserves the right to hold Points relating to certain purchases (including purchases with a high possibility of the products being returned) in a pending status for up to 45 days (“Pending Points”). Pending Points will not be accounted for if you return such items within the 45 days period. After such period your account will be credited with such Points if the items are not returned.

3.2.3 We will determine in respect of which purchases we shall exercise our discretion to hold the Points as provided under this section. If we hold Points, you will be able to see them in your wiiv account as pending, but you will not be able to use them until we release them to your wiiv account.

3.2.4 We may deduct from the Points balance in a Member’s account any Points credited in error and any Points relating to a purchase which is cancelled or reversed or where a refund is given.

3.2.5 In cases of dispute about entitlement to Points, we may require proof of a transaction with the relevant Partner. Claims in respect of Points must be lodged with the Partner within 30 days of the purchase.

3.2.6 Members will not be able to transfer Points from one Member account to another.

3.3 Points Expiry

3.3.1 If a Member has not conducted any earn or redeem transactions as a loyalty member with any EARN or ENJOY Program partner within a consecutive period of 12 months (has not earned Points, or redeemed Points), the account will be permanently and irreversibly deactivated and all Points that have accrued to that date will expire.

4. Points

4.1 Redeeming Points

4.1.1 You will be able to redeem your Points for purchases made at the ENJOY Partners, by directly using Points as a payment type at the time of purchase.

Points value: 1 Point = 1 Mauritian Rupee

4.1.2 A minimum of 50 Points is required before redeeming them at any of the ENJOY Partners (other than the Eagle Insurance) and using them in exchange for products or services offered by the said ENJOY Partner.

4.1.3 To spend your Points at the Eagle Insurance, you require a minimum of 500 Points.

4.1.4 We reserve the right to change the conversion value of Points at our sole discretion and without prior notice. Members will be notified accordingly via email and on our Website.

4.1.5 Points cannot be exchanged for cash and have no cash value. Points cannot be purchased, redeemed for cash or any other monetary value or currency, or used to pay any credit card or other credit devices.

4.1.6 Points are not your property. Points are issued without separate payment or other consideration by you and exist at the sole discretion of wiiv as part of the Program.

4.1.7 Points may not be assigned, transferred or pledged to any third party, except as stated herein. Points may not be transferred by operation of law, such as by inheritance, in bankruptcy, or in connection with a divorce/judicial separation.

4.1.8 To redeem your Points towards your next purchase, you are required to use your applicable wiiv Card or the App before paying. At any point in time members might be asked to produce their NIC or RP along with the wiiv or digital Card, for secured authentication. In cases where Partners provide online booking services or call center assistance, Members must provide their NIC/RP or wiiv Card number when using those services and provide any other requested authentication information as applicable to ensure the Member’s account safeguard.

4.1.9 To redeem 200 points and more, the Member will receive a one-time-password (OTP) via SMS on the mobile number registered in their wiiv account. The Member will have to give the OTP to the cashier to confirm the redemption transaction. This is a measure of security applied for all redemption transactions as from 200 points.

4.2 Enjoy Partners

4.2.1 You can redeem your Points in the following ways:

  • Use your Points to exchange for goods or services at the ENJOY Partner.

4.2.2 Visit https://www.wiivrewards.com/wiiv-benefits to see a full list of where you can use Points.

5. Discounts & Special Offers

5.1 wiiv offers Members exclusive discounts through the Discount Partners, namely:

  • Eagle Insurance: 5% discount on individual motor, leisure crafts or home insurance premiums bought directly from Eagle Insurance (not through a broker);

  • The Lux Collective Hotels: 15% discount on F&B / spa / day use packages, and 5% discount on Mauritian room rates when booked online on the email address reservation@theluxcollective.com or by call on 698 2727. Program discounts will be at the sole discretion of The Lux Collective Hotels depending on the hotels and outlets availability.

    The Membership does not allow Members automatic access to the Lux Collective hotels and Members need advanced booking. Each Member will be allowed to book only a room for his/her personal use and invite a maximum of 8 guests for dining at the hotels’ restaurants.

  • Gros Cailloux: 5% discount on leisure park activities (excl. quad biking) and food (excl. beverages);

  • Arcadia Travel: 10% discount on tours, outdoor activities and airport lounges entries, and 25% discount on service fees; and

  • PhoenixBev Wines & Spirits: Discount in-store (excluding products on special pricing and Maison du Whiskey products).

5.2 Each Discount Partner may, at its sole discretion, offer additional discounts on various products and services. Visit the Our Partners page in our App or ‘wiiv Benefits’ page on our Website to view the full details of how to receive your Discounts.

6. Returns Policy and Points debit/credit

6.1 In the event you return a product at Winners, for which you paid partially or entirely with Points, Winners will return the rupee value of the redeemed Points used to purchase the product in cash. Winners reserves the right to deduct the value of Points earned from the returned amount in cash. If the product is only exchanged for another one of similar or superior value, the reversal of redeemed Points will not be necessary, and you can keep the Points originally earnt for that product. However, if all items on a receipt are fully returned, the Points initially earned on the total receipt will be deducted. Please note that you will not earn additional Points for any additional value paid for the new product.

6.2 In the event you return a product at MedActiv, for which you paid partially or totally with Points, we will return the redeemed Points used to purchase the product by crediting your account based on the rupee value of the return. In the same way, we will deduct the corresponding Points earnt when you first purchased that product.

6.3 In the event you return or cancel an insurance policy at Eagle Insurance, for which you paid partially or totally with Points, we will return the rupee value of the redeemed Points used to purchase the product in cash. Eagle Insurance reserves the right to deduct the value in rupees corresponding to the number of Points earnt from that purchase.

6.4 In any case, we reserve the right to reverse the Points earned on the returned or exchanged product by deducting the Points earned on such product from your account. Should you not have sufficient Points in your account, your Points balance will be negative. Once you earn new Points, such Points will be set off against the negative balance.

7. Technical issues/system errors

7.1 As the Program operates through the Partners’ systems and also relies on communication networks, electricity networks, etc. which are beyond our control, we cannot always ensure that the Program operates at all times. However, we will make all reasonable efforts to ensure our system supports our Partners’ operations in connection with the Program.

7.2 In the event of a technical error, system(s) or network failure, system upgrades at the time of a transaction, Points allocations, redemption, and/or Discounts will not be processed and/or issued.

7.3 The Partner may, in its sole discretion, decide to issue any rewards relating to the Program in the circumstances referred to in paragraph 7.2. The Partners may, in its sole discretion, allocate the Points after your purchase if you are authenticated at the time of reconciliation on the system using your Membership Number, NIC or residence permit (RP). However, we reserve the right not to allocate any Points if the transaction is processed offline due to a system failure.

8. Member Data

8.1 Your Profile Information

8.1.1 By becoming a Member of wiiv, you agree to provide us with your Registration Information. Furthermore, you commit to regularly update and maintain your information to ensure its accuracy at all times.

8.1.2 Any Registration Information you provide to us will be subject to wiiv’s Data Privacy Policy, as amended from time to time.

8.2 Your Account Activity
When you enroll into the Program, you authorize us and the Partners to collect information about your activities as recorded in your Membership account (“Account Activity”), which may include the items or services that you purchased, any offers that you redeemed, or any other information relating to your transaction.

8.3 Authorization for wiiv to use and share your Information
You authorize us to use and share your Registration Information and Account Activity in accordance with the wiiv
Data Privacy Policy, as amended from time to time, in our sole discretion.

  • Sharing your Registration Information with our Partners;

  • Using your Registration Information and Account Activity to evaluate, develop, offer and promote our Partners’ products and services to you; and

  • Combining your Registration Information and Account Activity with that of other Members in order to create aggregated reports that we may share with our affiliates, Partners, or other non-affiliated third parties.

8.4 You can obtain a copy of the wiiv Data Privacy Notice by clicking here or calling our customer service center at 203 2222.

9. Limitation on Liability

IBL is not responsible for any liability due to loss or theft of the wiiv Card, nor for any unauthorized use and/or fraudulent actions with the wiiv Card. Except for cases of deliberate misconduct or gross negligence, IBL is not liable for any loss in relation to or due to not being able to use, not being able to use in time and/or not fully able to use the wiiv Card and/or the App, for whatever reason. Besides, IBL is not liable for any loss arising from the use and the trust in the information about the benefits of the wiiv Card. In case of any alleged fraud or misuse, IBL has the right to forfeit the benefits of the wiiv Card and to terminate the Membership, as provided in section 2.5.1.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL ANY OF IBL, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND THEIR PROMOTION AGENCIES (“RELEASED PARTIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROGRAM OR MERCHANDISE OFFERED THROUGH THE PROGRAM, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF IBL IMPROPERLY DENIES A MEMBER ANY POINTS, LIABILITY WILL BE LIMITED TO THE EQUIVALENT NUMBER OF POINTS. BY PARTICIPATING IN THE PROGRAM, A MEMBER WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED.

BY PARTICIPATING IN THE PROGRAM, EACH MEMBER HEREBY RELEASES THE RELEASED PARTIES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES, AND OTHER EXPENSES (INCLUDING, WITHOUT LIMITATION, ATTORNEY’S FEES) RELATING TO THAT MEMBER’S PARTICIPATION IN THE PROGRAM, USE OF POINTS OR REWARDS, OR AGREEMENT TO THESE PROGRAM TERMS AND CONDITIONS. IBL IS NOT RESPONSIBLE FOR REQUESTS OR CORRESPONDENCE LOST OR DELAYED IN THE MAIL.

IBL makes no warranties or representations, either expressed or implied, with respect to type, quality or fitness of goods or services provided through the Program or by Participating Partners.
IBL will not be liable for any tax liability, duty or other charges in connection with the issuance of Points, redemption of Points and other Member benefits.

10. Severability

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

11. Waiver

No decision of IBL to refrain from exercising or enforcing, or failure to exercise or enforce, its rights under any provision of these Terms and Conditions shall constitute a waiver thereof, or a waiver of the right of IBL to enforce any other provision of these Terms and Conditions, and no waiver by IBL of any violation of any provision or stipulation of these Terms and Conditions shall be deemed to be a waiver of any violation of any other provision or stipulation thereof.

12. Governing Law and Jurisdiction

12.1 These Terms and Conditions shall be governed by the laws of Mauritius.

12.2 You and IBL irrevocably agree that the courts in Mauritius shall have exclusive jurisdiction to settle any dispute or claim (whether contractual or non-contractual) arising out of or in connection with these Terms and Conditions, its subject matter or formation.

13. IBL Employees

Employees of IBL Companies may be eligible for IBL team member status when joining the Program (collectively referred to as “IBL Members”), which imply a different set of benefits at a different range of Partners than the other Members. The admission of any Member as an IBL Member is at the sole discretion of IBL.
Should any IBL Member wish to find out more about the associated benefits and rules applicable to the IBL team member, the IBL Member can get more information at the customer service center by calling at 203 2222 or via the available member portals (the App).
The wiiv Card issued to an IBL Member is for personal use and it is non-transferable. It is strictly forbidden for a Member with IBL team member status to lend his/her card to anyone, including but not limited to family members.
IBL will monitor fraudulent activities of any Member including an IBL Member. With regards to the latter, IBL reserves the right in the event of any suspected fraudulent activity to suspend the Membership of the IBL Member and to inform the human capital or human resource department of the corresponding company where the IBL Member is employed. Should such Fraud be established, the IBL Member may be subject to such disciplinary actions as applicable.

Privacy Notice for wiiv Rewards Program

1. Introduction

IBL Ltd (BRN: C07001778) (“IBL”, “we”, “us”) is committed to protecting your privacy and to ensure that your personal data is collected and processed lawfully. As a result, we would like to inform you regarding the way we would use and process your personal data when you become a member of IBL Loyalty program (“wiiv rewards programme”, “the Programme”) as defined in the Terms and Conditions.

We recommend that you read this Privacy Notice (hereafter the “Notice”) so that you understand our approach towards the use of your personal data. Should your personal data being processed other than for the purposes of the wiiv rewards programme, you will be required to give your consent to such processing.

If you do not agree with these terms, you choose not to provide your personal data and this will impact on our ability to enroll you with the wiiv rewards programme. This Notice forms part of our Terms and Conditions and such shall be governed by and construed in accordance with the relevant laws.

This Notice has been designed in compliance with the provisions of the Mauritius Data Protection Act 2017 (hereafter the “MDPA”).

2. Our Services

IBL provides the wiiv rewards programme (as defined in the Terms & Conditions) through its website https://www.wiivrewards.com (“[wiiv] Website”) and the software application installed on your smartphone (“[wiiv] App”).

When you use the 'Quick Enroll' method to register to the wiiv rewards program, which is the first step in the registration process, your NIC and mobile number, along with purchase details and points earned during this initial transaction, are stored in wiiv's database for 72 hours. If the member completes the full enrollment process to become a confirmed member of the wiiv program, their personal data and points are stored in wiiv's database until they choose to delete their wiiv account. However, if the member does not complete the full enrollment within the specified 72-hour period, their collected personal data, purchase details, and earned points are permanently deleted from our system and database.

Therefore, once you’re registered to the wiiv reward program and use the wiiv Card, you will Earn points or discounts off products and services at selected Partners. By using wiiv card, you also give us the opportunity to learn more about your purchase habits and offer you personalised information and/or promotions. The more you Earn points, the more we can treat you. When you use your wiiv card to redeem points worth 200 points or more, you authorize us to send you a one-time-password (OTP) as a security measure to ensure that the points are being redeemed by the account owner. This OTP must then be provided to the cashier to complete the transaction.

By accepting the Terms and Conditions and Privacy Notice of the wiiv rewards program, you also consent to the processing of your personal data as described in Our Services, section 2.

3. Collection of Personal data

We collect and process your personal data mainly upon registration to provide you with access to our Services, to support our contractual relationship with you and while using your wiiv card as part of the Programme. In certain instances, we may process your personal data for certain other purposes as detailed below and for this, your consent shall be sought beforehand.

We collect personal information of members of the Programme while they use their wiiv card at the Partners’ outlets, via an external registration loyalty cloud platform & administration system.

The types of personal data that are collected and processed include:

Types of personal data:

  • Name, surname and title - Mandatory upon registration

  • Date of birth - Mandatory upon registration

  • Email address - Mandatory upon registration

  • Mobile number - Mandatory upon registration

  • National Identity Card number or Residential Permit number - Mandatory upon registration

  • City of residential location - Mandatory upon registration

  • Number of children - Optional

  • Member purchasing preference - Optional

  • Purchase details (products, prices and outlets) - Mandatory upon use of wiiv card

  • Membership number - Mandatory upon registration and delivery of wiiv card

  • Points balances - Mandatory upon use of wiiv card

4. Cookies policy

Our website uses cookies.

a) What is a cookie?

Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any data stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.

b) Why do we use cookies?

We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website. Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms. Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer. The types of cookies we use are the following:

Session cookies – to allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new page you visit.

Technical cookies – These cookies are required for the proper functioning and operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, to manage your bookings etc.

Functional cookies - Used to recognise you when you return to our website. This enables us to remember your preferences, such as language or region, which remain as your default settings when you revisit the website.

c) How are third party cookies used?

For some of the functions within our websites we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies and you may wish to consult the policies of these third party websites for data regarding their use of cookies. For further details on the third party cookies that we use, please read our page on cookie types.

d) How do I reject and delete cookies?

We will not use cookies to collect personally identifiable data about you. However, should you wish to do so, you can choose to reject or block the cookies set by the websites of any third party suppliers by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further data on cookies generally. For data on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual. Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.

5. How we use your data

We will use your personal data only for the purposes for which it was collected or agreed with you, for instance:

  • To render our Services as defined in Terms and Conditions;

  • To send you One-Time-Passwords (OTP) on your mobile phone, for verification and security purposes.

  • To carry out our obligations arising from any contracts entered into between you and us pursuant to the Services;

  • To notify you about changes to our Services;

  • To respond to your queries or comments;

  • To allow IBL Companies, partners of the Programme, to contact you in relation with service rendered;

  • To assist to your queries when you call the Call Center of the wiiv Programme;

  • To inform you about any Services downtime, new features or promotions;

  • Offer you the opportunity to take part in competitions or promotions;

  • Collect data about the device you are using to view the site, such as your IP address or the type of Internet browser or operating system you are using, and link this to your personal data so as to ensure that the site presents the best web experience for you;

  • Evaluate the use of the site, products and services;

  • For audit and record keeping purposes;

  • For market research purposes;

  • For monitoring and auditing site usage;

  • Help speed up your future activities and experience on the site. For example, a site can recognise that you have provided your Personal data and will not request the same data a second time;

  • In connection with legal proceedings;

  • Make the site easier to use and to better tailor the site and our products to your interests and needs;

  • Personalise your website experience, as well as to evaluate (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether you’ve visited it before and what site referred you to it;

  • Suggest products or services (including those of relevant third parties) which we think may be of interest to you;

  • To assist with business development of the Partners of the Loyalty Programme;

  • To conduct market or customer satisfaction research or for statistical analysis

  • To confirm and verify your identity or to verify that you are an authorised customer for security purposes;

  • To contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws.

  • To analyse your purchase habits and provide you with relevant information or promotions

We may also use your personal data to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law.

Profiling and automated decision making:

We analyze your purchasing patterns and preferences, along with certain personal details such as age, gender, and city of residence. This process, known as profiling, enables us to send you targeted marketing communications, sometimes automatically, that are more relevant to you. This includes:

  • Targeted marketing for advertisements about our partners’ products and services

  • Specific and occasional promotions for a selected group of clients depending on campaign requirements

  • Tiers benefits for selected clients based on their demographic or purchase data

If you have consented to receiving marketing communications from us, you have the possibility to opt out of receiving communications from us at any time. Any direct marketing communications that we send to you will provide you with the data and means necessary to opt out.

6. Retention of your personal data

Where we collect personal data for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons. In order to protect data from accidental or malicious destruction, when we delete data from our servers we may not immediately delete residual copies from our servers or remove data from our backup systems.

All Member Registration Data (as defined in Terms & Conditions) collected will be deleted 1 year after termination of your membership or 1 year after the account has been classified inactive All Transactional Data (as defined in Terms & Conditions) will be anonymised and kept for statistical purposes and to preserve the integrity of the data base.

7. Disclosure of personal data

We may disclose your personal data to our business partners who are involved in the delivery of our Services such as Loyalty Program service providers, the Partners defined in the Terms and Conditions, data analyst service providers, our Partners’ Customer services, our call center service provider, outsourced promoters. We also share your personal data with all companies of IBL Group in order to regularly update your member’s status (as an employee of IBL Group if applicable) and allow you to benefit from relevant reduction assigned to your status

We will ensure that your personal data is kept safely. Only designated persons will have access to your personal data on a strictly need-to-know basis for the purposes of fulfilling our agreement or promoting our business relationship with you. In addition, third parties with whom we share your personal data will be contractually obliged to safeguard all personal data to which they have access.

Some disclosures do not require your consent. This happens when we share your personal data with (i) law enforcement bodies/agencies and other statutory authorities, if required by law and (ii) if required or authorized by law or if we suspect any unlawful activities on your part.

Where we have collected your personal data on behalf of another party, the use of your personal data by that party is governed by their privacy policy for which we are not responsible. We may also disclose aggregate or de-identified/anonymized/encrypted data that is not personally identifiable with third parties, including our commercial and strategic partners

8. Transfer of personal data abroad

In some cases, we may need to transfer your personal data with organisations located in countries outside our territorial limits in order to provide our Services to you. We will take appropriate safeguards in order to secure the personal data being transferred.

When personal data is transferred outside of Mauritius, contractual arrangements are entered into to ensure that your personal data is protected in line with the MDPA (as may be updated).

Information that we collect will be stored and processed via the registration & administration platform of loyalty cloud which is situated in Germany.

Personal information that you publish on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to the transfers of personal information described in this section 3.

9. Processing of personal data must be justified

We will only process your personal data where we are satisfied that we have an appropriate legal basis to do so, such as (i) for the performance of a contract between us; (ii) where you have provided us with your express consent to process your personal data for a specific purpose; (iii) our use of your personal data is necessary to fulfill our statutory obligations with relevant authorities (regulators, tax officials, law enforcement bodies) or otherwise meet our legal responsibilities; (iv) our use of your personal data is in our legitimate interest as a commercial organisation.

10. Security of personal data

IBL has in place reasonable technical and organisational measures to prevent unauthorised or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential. These measures are subject to ongoing review and monitoring.

We cannot guarantee that our website will function without disruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

11. Children and Minors

We do not knowingly collect personal data from minors. If you are a minor, you may only use our website and services with the permission of your parent or guardian.

12. Links to other websites

Our website may contain links to other websites, apps, content, services or resources on the internet which are operated by subsidiaries and affiliates of IBL or third parties. If you access other websites, apps, content, services or resources using the links provided, please be aware they may have their own privacy policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these sites. Please check these policies before you submit any personal information to these other websites.

13. Access to your personal data

You have the right to request a copy of the personal data we hold about you. To do this, simply contact our Data Protection Officer (whose contact details are specified at Clause 19) and specify what data you would like. We will take all reasonable steps to confirm your identity before providing details of your personal data.

You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

14. Correction of your personal data

You have the right to ask us to update, correct or delete your personal data. We will take all reasonable steps to confirm your identity before making changes to personal data we may hold about you. We would appreciate it if you would take the necessary steps to keep your personal data accurate and up-to-date by notifying us of any changes we need to be aware of. You can notify us either in writing or verbally by calling one of our representative and going through the identification process.

15. Withdrawal of consent and request for deletion or personal data

You may also withdraw your consent to receiving direct marketing communications, or more generally to our processing of your personal data, at any time, and you may in certain circumstances ask us to delete your personal data. However, we may not be able to fulfil our contractual obligations to you if you entirely withdraw your consent or ask us to delete your personal data entirely. To protect your personal data, we shall require that you first prove your identity to us at the time the request is made, for instance by providing a copy of your national identification card, contact details or answering some other security questions to satisfy ourselves of your identity before we may proceed with your request(s).

Whenever reasonably possible and required, we will strive to grant these rights within 30 days, but our response time will depend on the complexity of your requests. We will generally respond to your requests free of charge unless if your request involves processing or retrieving a significant volume of data, or if we consider that your request is unfounded, excessive or repetitive in which case we reserve the right to charge a fee (as mentioned above regarding access).

There may be circumstances where we are not able to comply with your requests, typically in relation to a request to erase your personal data or where you object to the processing of your personal data for a specific purpose or where you request that we restrict the use of your personal data where we need to keep your personal data to comply with a legal obligation or where we need to use such information to establish, exercise or defend a legal claim. To make these requests, or if you have any questions or complaints about how we handle your personal data or would like us to update the data we maintain about you and your preferences, please contact our Data Protection Officer at the address set out under section 18 below.

16. Opting out of automated decision-making, including profiling

You have the right to request not to be subject to decisions based on automated processing, including profiling, by sending your request to us via email at contactus@wiivrewards.com. However, opting out may impact our ability to send you personalised marketing and promotional communications, as well as tier-based priviledges based on your profile.

17. Changes to this notice

We reserve the right to amend this Notice from time to time to reflect changing legal requirements or our processing practices.

This version is dated 15th April 2024.

18. Miscellaneous

This Notice is governed by and shall be construed in accordance with the laws of the Republic of Mauritius. This Notice is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Notice, the English version shall prevail.

19. How to contact us

We have appointed a Data Protection Officer to oversee compliance with and questions in relation to this Notice. If you have any questions about this Notice, including any requests to exercise your legal rights, please contact our Data Protection Officer using the details set out below:

Data Protection Officer
IBL Ltd
IBL House, Caudan Waterfront, Port Louis
dpofficer@iblgroup.com
203 2000

20. Complaints

If you believe we have not handled your request in an appropriate manner, you may lodge a complaint with the Data Protection Commissioner (DPC) (The Data Protection Office, 5th floor, SICOM Tower, Wall Street Ebène, Mauritius). However, we ask that you please try to resolve any issues with us first before referring your complaint to the DPC.

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